NURS 8302 Week 5 Discussion: Measurement Systems and Methods
Walden University NURS 8302 Week 5 Discussion: Measurement Systems and Methods-Step-By-Step Guide
This guide will demonstrate how to complete the Walden University NURS 8302 Week 5 Discussion: Measurement Systems and Methods assignment based on general principles of academic writing. Here, we will show you the A, B, Cs of completing an academic paper, irrespective of the instructions. After guiding you through what to do, the guide will leave one or two sample essays at the end to highlight the various sections discussed below.
How to Research and Prepare for NURS 8302 Week 5 Discussion: Measurement Systems and Methods
Whether one passes or fails an academic assignment such as the Walden University NURS 8302 Week 5 Discussion: Measurement Systems and Methods depends on the preparation done beforehand. The first thing to do once you receive an assignment is to quickly skim through the requirements. Once that is done, start going through the instructions one by one to clearly understand what the instructor wants. The most important thing here is to understand the required format—whether it is APA, MLA, Chicago, etc.
After understanding the requirements of the paper, the next phase is to gather relevant materials. The first place to start the research process is the weekly resources. Go through the resources provided in the instructions to determine which ones fit the assignment. After reviewing the provided resources, use the university library to search for additional resources. After gathering sufficient and necessary resources, you are now ready to start drafting your paper.
How to Write the Introduction for NURS 8302 Week 5 Discussion: Measurement Systems and Methods
The introduction for the Walden University NURS 8302 Week 5 Discussion: Measurement Systems and Methods is where you tell the instructor what your paper will encompass. In three to four statements, highlight the important points that will form the basis of your paper. Here, you can include statistics to show the importance of the topic you will be discussing. At the end of the introduction, write a clear purpose statement outlining what exactly will be contained in the paper. This statement will start with “The purpose of this paper…” and then proceed to outline the various sections of the instructions.
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How to Write the Body for NURS 8302 Week 5 Discussion: Measurement Systems and Methods
After the introduction, move into the main part of the NURS 8302 Week 5 Discussion: Measurement Systems and Methods assignment, which is the body. Given that the paper you will be writing is not experimental, the way you organize the headings and subheadings of your paper is critically important. In some cases, you might have to use more subheadings to properly organize the assignment. The organization will depend on the rubric provided. Carefully examine the rubric, as it will contain all the detailed requirements of the assignment. Sometimes, the rubric will have information that the normal instructions lack.
Another important factor to consider at this point is how to do citations. In-text citations are fundamental as they support the arguments and points you make in the paper. At this point, the resources gathered at the beginning will come in handy. Integrating the ideas of the authors with your own will ensure that you produce a comprehensive paper. Also, follow the given citation format. In most cases, APA 7 is the preferred format for nursing assignments.
How to Write the Conclusion for NURS 8302 Week 5 Discussion: Measurement Systems and Methods
After completing the main sections, write the conclusion of your paper. The conclusion is a summary of the main points you made in your paper. However, you need to rewrite the points and not simply copy and paste them. By restating the points from each subheading, you will provide a nuanced overview of the assignment to the reader.
How to Format the References List for NURS 8302 Week 5 Discussion: Measurement Systems and Methods
The very last part of your paper involves listing the sources used in your paper. These sources should be listed in alphabetical order and double-spaced. Additionally, use a hanging indent for each source that appears in this list. Lastly, only the sources cited within the body of the paper should appear here.
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Sample Answer for NURS 8302 Week 5 Discussion: Measurement Systems and Methods Included After Question
The process of constructing a balanced scorecard for the tracking of patient satisfaction can be controversial. For example, a hospital’s patient satisfaction scorecard provides a snapshot of gathered data for the hospital, but the data may be out of context, which makes it difficult to identify specific problems. It is evident that both scorecards and dashboards have a place in the healthcare setting; however, will all organizations and accrediting bodies agree on the aspects of implementation, data analysis, and levels of effectiveness?
For this Discussion, you will explore key indicators involved with the use of scorecards and dashboards for tracking organizational performance. Reflect on a particular healthcare organization or nursing practice with an established scorecard or dashboard measuring patient experience.
To Prepare:
- Review the Learning Resources for this week, and reflect on how a healthcare organization or nursing practice setting uses scorecards and dashboards.
- Select any healthcare organization or nursing practice setting that has an established scorecard or dashboard measuring patient experience and improvement goals.
- Be sure to obtain an example of the scorecard or dashboard from the healthcare organization or nursing practice setting (you selected) for this Discussion.
- Reflect on how these measurement systems and measurement methods may impact organizational goal setting in the areas of overall performance and financial stability.
- Explore the key indicators involved with scorecards and dashboards, as well as the external quality standards to which they are compared.
- Reflect on what the metrics used in the balanced scorecards and dashboards might mean to your specific organization and/or nursing practice. Has your organization established goals for these or similar metrics and are they currently being met? Why, or why not?
By Day 3 of Week 5
Post a brief description of the healthcare organization or nursing practice setting you selected. Summarize the measures on the scorecard or dashboard in which patient experience of care is measured, tracked, and used to set improvement goals. Be specific. Explain whether goals at your organization are established, for these metrics you reviewed, and whether or not they are currently being met. Then, describe the potential impacts of meeting or not meeting these metrics for your healthcare organization, and explain why. Be specific and provide examples.
By Day 6 of Week 5
Read a selection of your colleagues’ responses and respond to at least two of your colleagues on two different days by expanding upon your colleague’s post or offering an alternative interpretation of the patient experience measures described by your colleague as they might relate to your specific practice or organization.
MERRY CHRISTMAS to you too! I enjoyed reading about your experience with the new Baptist Hospital in Brent Lane, Pensacola, FL. It’s wonderful that the hospital is equipped with the latest facilities, and your emphasis on using scorecards and dashboards for measuring and tracking patient experience and care is commendable. The incorporation of HCAHPS surveys provides a standardized approach to evaluating patient perspectives, ensuring transparency and accountability in healthcare services.
Your commitment to reviewing patient satisfaction monthly and aligning performance with nationally recognized benchmarks showcases a dedication to continuous improvement (Truong et al., 2020). Congratulations on the successful survey by DNV, reflecting the hospital’s commitment to high-quality care.
I appreciate your insight into measuring nurse-sensitive indicators on your floor, such as patient falls, hospital-acquired pressure injuries, catheter-associated urinary tract infections, and central line-associated bloodstream infections (Townsend et al., 2020). It’s crucial to address these indicators, not only for individual patient care but also for their impact on hospital-wide scores. Your acknowledgment of the shift in the healthcare system toward patient-centered care aligns well with the evolving landscape of healthcare services.
Your reference to Nash et al.’s (2019) statement about the revelation of previously assumed high-quality care highlights the transformative nature of the healthcare industry. As we move toward patient-centered care, patient feedback becomes paramount, and your approach to using surveys to understand the patient’s perspective is commendable.
In conclusion, your post reflects a commitment to patient-centered care and continuous improvement. Keep up the excellent work at the new Baptist Hospital!
References
Townsend, B., Strazdins, L., Harris, P., Baum, F., & Friel, S. (2020). Bringing in critical frameworks to investigate agenda-setting for the social determinants of health: Lessons from a multiple framework analysis. Social Science & Medicine, 250, 112886. https://doi.org/10.1016/j.socscimed.2020.112886Links to an external site.
Truong, M., Bourke, C., Jones, Y., Cook, O., & Lawton, P. (2020). Equity in clinical practice requires organizational and system-level change – The role of nurse leaders. Collegian, 28(3). https://doi.org/10.1016/j.colegn.2020.09.004Links to an external site.
Note: For this Discussion, you are required to complete your initial post before you will be able to view and respond to your colleagues’ postings. Begin by clicking on the “Post to Discussion Question” link and then select “Create Thread” to complete your initial post. Remember, once you click on Submit, you cannot delete or edit your own posts, and you cannot post anonymously. Please check your post carefully before clicking on Submit!
Submission and Grading Information
Grading Criteria
To access your rubric:
Week 5 Discussion Rubric
Post by Day 3 of Week 5 and Respond by Day 6 of Week 5
To Participate in this Discussion:
Week 5 Discussion
Health care organizations strives for excellent quality services. The ability of health organizations to achieve their desire outcomes depends largely on quality indicators that are in place. I notice that falls is one of the main concern with quality indicators in rehab. Hospital push for patient satisfaction such as, pain management, nursing care and even the overall care received. This can be related to falls, wounds, or part of the chronic health problem. They are important in healthcare and are used as guidance for quality improvement.
Quality metrics are important in behavioral health. Quality metrics can be used to determine the effectiveness of the quality metrics that guide the care to a patient with depression in a rehab setting may very from those who lives in a nursing home. The hospital monitors timelessness of care, medication errors, and patient falls. for example, once you pull a pain pill from the pixies, you must give it within 30 minutes and reassess within one hour. Quality metrics facilitates change and improves the management of depression.
Dashboards are helpful when monitoring the results of improvement. And can be used for measuring current performance. Wong et al. (2020), explained that while using the data from the Medicare and Medicaid Services (CMS) administrative claims data base, the dashboard revealed the impact of diabetes with readmissions and financial strain if they were admitted with it.
Nash et al. (2019), “reported that instead of measurement of what providers do, patient-centered care requires measurement of providers’ focus on meeting patients’ needs.” Hospital push for patient satisfaction such as, pain management, nursing care and even the overall care received. This can be related to falls, wounds, or part of the chronic health problem. They are important in healthcare and are used as guidance for quality improvement.
References
Nash, D., Joshi, M., Ransom, E., & Ransom, S. (2019). The healthcare quality book:
Vision, strategy, and tools (4th ed.)p 234, 304. Chicago, IL. p 41.
Wong, T., Broyman, E. Y., Rao, N., Tsai, M. &Urman, R., D. (2020). A dashboard prototype for
tracking the impact of diabetes on hospital readmissions using a national administrative
database. J Clin Med Res, 12(1); 18 – 25. doi: 10.14740/jocmr4029.
Rubric Detail
Select Grid View or List View to change the rubric’s layout.
Content
Name: NURS_8302_Week5_Discussion_Rubric
| Excellent 90–100 | Good 80–89 | Fair 70–79 | Poor : 0–69 | ||
| Main Posting: Response to the Discussion question is reflective with critical analysis and synthesis representative of knowledge gained from the course readings for the module and current credible sources. | Points Range: 40 (40%) – 44 (44%) Thoroughly responds to the Discussion question(s). Is reflective with critical analysis and synthesis representative of knowledge gained from the course readings for the module and current credible sources. No less than 75% of post has exceptional depth and breadth. Supported by at least three current credible sources. | Points Range: 35 (35%) – 39 (39%) Responds to most of the Discussion question(s). Is somewhat reflective with critical analysis and synthesis representative of knowledge gained from the course readings for the module. 50% of the post has exceptional depth and breadth. Supported by at least three credible references. | Points Range: 31 (31%) – 34 (34%) Responds to some of the Discussion question(s). One to two criteria are not addressed or are superficially addressed. Is somewhat lacking reflection and critical analysis and synthesis. Somewhat represents knowledge gained from the course readings for the module. Cited with fewer than two credible references. | Points Range: 0 (0%) – 30 (30%) Does not respond to the Discussion question(s). Lacks depth or superficially addresses criteria. Lacks reflection and critical analysis and synthesis. Does not represent knowledge gained from the course readings for the module. Contains only one or no credible references. | |
| Main Posting: Writing | Points Range: 6 (6%) – 6 (6%) Written clearly and concisely. Contains no grammatical or spelling errors. Adheres to current APA manual writing rules and style. | Points Range: 5 (5%) – 5 (5%) Written concisely. May contain one to two grammatical or spelling errors. Adheres to current APA manual writing rules and style. | Points Range: 4 (4%) – 4 (4%) Written somewhat concisely. May contain more than two spelling or grammatical errors. Contains some APA formatting errors. | Points Range: 0 (0%) – 3 (3%) Not written clearly or concisely. Contains more than two spelling or grammatical errors. Does not adhere to current APA manual writing rules and style. | |
| Main Posting: Timely and full participation | Points Range: 9 (9%) – 10 (10%) Meets requirements for timely, full, and active participation. Posts main Discussion by due date. | Points Range: 8 (8%) – 8 (8%) Meets requirements for full participation. Posts main Discussion by due date. | Points Range: 7 (7%) – 7 (7%) Posts main Discussion by due date. | Points Range: 0 (0%) – 6 (6%) Does not meet requirements for full participation. Does not post main Discussion by due date. | |
| First Response: Post to colleague’s main post that is reflective and justified with credible sources. | Points Range: 9 (9%) – 9 (9%) Response exhibits critical thinking and application to practice settings. Responds to questions posed by faculty. The use of scholarly sources to support ideas demonstrates synthesis and understanding of learning objectives. | Points Range: 8 (8%) – 8 (8%) Response has some depth and may exhibit critical thinking or application to practice setting. | Points Range: 7 (7%) – 7 (7%) Response is on topic and may have some depth. | Points Range: 0 (0%) – 6 (6%) Response may not be on topic and lacks depth. | |
| First Response: Writing | Points Range: 6 (6%) – 6 (6%) Communication is professional and respectful to colleagues. Response to faculty questions are fully answered, if posed. Provides clear, concise opinions and ideas that are supported by two or more credible sources. Response is effectively written in standard, edited English. | Points Range: 5 (5%) – 5 (5%) Communication is mostly professional and respectful to colleagues. Response to faculty questions are mostly answered, if posed. Provides opinions and ideas that are supported by few credible sources. Response is written in standard, edited English. | Points Range: 4 (4%) – 4 (4%) Response posed in the Discussion may lack effective professional communication. Response to faculty questions are somewhat answered, if posed. Few or no credible sources are cited. | Points Range: 0 (0%) – 3 (3%) Responses posted in the Discussion lack effective communication. Response to faculty questions are missing. No credible sources are cited. | |
| First Response: Timely and full participation | Points Range: 5 (5%) – 5 (5%) Meets requirements for timely, full, and active participation. Posts by due date. | Points Range: 4 (4%) – 4 (4%) Meets requirements for full participation. Posts by due date. | Points Range: 3 (3%) – 3 (3%) Posts by due date. | Points Range: 0 (0%) – 2 (2%) Does not meet requirements for full participation. Does not post by due date. | |
| Second Response: Post to colleague’s main post that is reflective and justified with credible sources. | Points Range: 9 (9%) – 9 (9%) Response exhibits critical thinking and application to practice settings. Responds to questions posed by faculty. The use of scholarly sources to support ideas demonstrates synthesis and understanding of learning objectives. | Points Range: 8 (8%) – 8 (8%) Response has some depth and may exhibit critical thinking or application to practice setting. | Points Range: 7 (7%) – 7 (7%) Response is on topic and may have some depth. | Points Range: 0 (0%) – 6 (6%) Response may not be on topic and lacks depth. | |
| Second Response: Writing | Points Range: 6 (6%) – 6 (6%) Communication is professional and respectful to colleagues. Response to faculty questions are fully answered, if posed. Provides clear, concise opinions and ideas that are supported by two or more credible sources. Response is effectively written in standard, edited English. | Points Range: 5 (5%) – 5 (5%) Communication is mostly professional and respectful to colleagues. Response to faculty questions are mostly answered, if posed. Provides opinions and ideas that are supported by few credible sources. Response is written in standard, edited English. | Points Range: 4 (4%) – 4 (4%) Response posed in the Discussion may lack effective professional communication. Response to faculty questions are somewhat answered, if posed. Few or no credible sources are cited. | Points Range: 0 (0%) – 3 (3%) Responses posted in the Discussion lack effective communication. Response to faculty questions are missing. No credible sources are cited. | |
| Second Response: Timely and full participation | Points Range: 5 (5%) – 5 (5%) Meets requirements for timely, full, and active participation. Posts by due date. | Points Range: 4 (4%) – 4 (4%) Meets requirements for full participation. Posts by due date. | Points Range: 3 (3%) – 3 (3%) Posts by due date. | Points Range: 0 (0%) – 2 (2%) Does not meet requirements for full participation. Does not post by due date. | |
| Total Points: 100 | |||||
Name: NURS_8302_Week5_Discussion_Rubric
A Sample Answer For the Assignment: NURS 8302 Week 5 Discussion: Measurement Systems and Methods
Title: NURS 8302 Week 5 Discussion: Measurement Systems and Methods
NURS 8302 Week 5 Discussion: Measurement Systems and Methods
NURS 8302 Week 5 Discussion: Measurement Systems and Methods
Among the centre of focus of healthcare organizations and nursing settings are ensuring that patients get appropriate care, are satisfied, and are safe in such environments. It is usually important to ascertain whether the organizations meet such goals. While measuring outcomes such as safety may be easier by considering some vital data, it is more challenging to measure patient satisfaction. Healthcare organizations and nursing institutions have used various tools such as scorecards and dashboards for measuring and improving patient satisfaction (Bergeron, 2017)
Even though formulating a balanced scorecard to track patient satisfaction can be controversial due to factors like effectiveness level, data analysis, and implementation, it is important to use the scorecard as a tool. The purpose of this week’s discussion is to identify a healthcare organization or nursing setting that uses a scorecard or dashboard to track patient satisfaction and give a description of the measures used. Besides, the discussion will explore whether the metrics are currently being met and the possible impacts of either meeting or not meeting the metrics.
The Description of the Organization
The organization chosen for discussion is Cleveland Clinic. Even though it is a teaching hospital, the organization also engages in patient care, training and research. In addition, Cleveland Clinic has close to ten community hospitals and over fifteen family health centers. Cleveland also offers its services to both international and local patients (“Cleveland Clinic,” n.d). In the last decade, the organization has been working with various quality indicators through the use of the PSI module, largely informed by the private payers and Federal Payment programs that consider quality indicators when reimbursing.
The Measures Used In the Score Card
Cleveland Clinic uses various measures as an organization, including customer, financial, internal, and employee growth and learning. These categories have various specific measures allied to them that the organization uses to track and improve quality. The organization uses three major patient-focused measures on its scoreboard to measure, track and set improvement goals related to patient experience. The three measures include positive press, referrals, and long-term patient relationships. All these metrics are patient-survey related. For instance, upon discharge, patients are prompted to state whether they can refer other patients to the facility, among other survey questions (“Cleveland,” n.d). The organization values patient and family feedback and enhances the positive paths by sharing the written compliments and survey scores with the staff make them feel valued and improve quality.
Establishment of Goals for the Metrics
Since starting to deal with the quality measure indicators a decade ago, Cleveland Clinic has set goals and reviewed them at various intervals to evaluate how well they are being met. So the organization establishes goals for the discussed metrics. For some time now, the organization has been having patients experience strategic goal and ensure that patients come first. As such, they engage in various services such as listening to the patients and their family members and utilizing the feedback obtained to improve quality, managing data and applying the information in quality improvement, and offering quality training to their caregivers (“Cleveland,” n.d). Currently, at Cleveland Clinic, these metrics are largely being met. Indeed, eight of the Cleveland clinic’s facilities recently got a five-star rating for patient service quality and safety. This indicates that the organization is meeting the patient experience metrics.
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Potential Impacts of Not Meeting the Metrics
When an organization fails to meet the patient experience metrics, it implies that various operations are not going well, and specific changes could be needed or even overdue. When the metrics are not met, one of the major impacts is that patients would prefer getting services in other healthcare facilities and a shrinking customer base (Bergeron, 2017). In addition, the facility may fail to attract more competent staff due to a tainted image. If the metrics could not have been met, then the Cleveland clinic could not have been among the top healthcare facilities in America. As such, if it happens that the hospital fails to meet the metrics in the future, the ranking would be lower, and many patients would prefer to go to other facilities. Another potential impact is that the organization may have to take drastic and calculated measures to evaluate the various leadership positions that influence the operations and make necessary changes.
References
Bergeron, B. P. (2017). Performance management in healthcare: from key performance indicators to balanced scorecard. Productivity Press.
Cleveland Clinic. (n.d). Institutes and departments. https://my.clevelandclinic.org/departments.
Cleveland Clinic. (n.d). Patient experience measurement https://my.clevelandclinic.org/departments/patient-experience/depts/office-patient-experience/measurement.
Cleveland Clinic. (n.d). Patient experience. https://www.clevelandclinicabudhabi.ae/en/patients-and-visitors/patient-experience/pages/default.aspx
NURS 8302 Week 5 Discussion: Measurement Systems and Methods
NURS 8302 Week 5 Discussion: Measurement Systems and Methods
Among the centre of focus of healthcare organizations and nursing settings are ensuring that patients get appropriate care, are satisfied, and are safe in such environments. It is usually important to ascertain whether the organizations meet such goals. While measuring outcomes such as safety may be easier by considering some vital data, it is more challenging to measure patient satisfaction. Healthcare organizations and nursing institutions have used various tools such as scorecards and dashboards for measuring and improving patient satisfaction (Bergeron, 2017)
Even though formulating a balanced scorecard to track patient satisfaction can be controversial due to factors like effectiveness level, data analysis, and implementation, it is important to use the scorecard as a tool. The purpose of this week’s discussion is to identify a healthcare organization or nursing setting that uses a scorecard or dashboard to track patient satisfaction and give a description of the measures used. Besides, the discussion will explore whether the metrics are currently being met and the possible impacts of either meeting or not meeting the metrics.
The Description of the Organization
The organization chosen for discussion is Cleveland Clinic. Even though it is a teaching hospital, the organization also engages in patient care, training and research. In addition, Cleveland Clinic has close to ten community hospitals and over fifteen family health centers. Cleveland also offers its services to both international and local patients (“Cleveland Clinic,” n.d). In the last decade, the organization has been working with various quality indicators through the use of the PSI module, largely informed by the private payers and Federal Payment programs that consider quality indicators when reimbursing.
The Measures Used In the Score Card
Cleveland Clinic uses various measures as an organization, including customer, financial, internal, and employee growth and learning. These categories have various specific measures allied to them that the organization uses to track and improve quality. The organization uses three major patient-focused measures on its scoreboard to measure, track and set improvement goals related to patient experience. The three measures include positive press, referrals, and long-term patient relationships. All these metrics are patient-survey related. For instance, upon discharge, patients are prompted to state whether they can refer other patients to the facility, among other survey questions (“Cleveland,” n.d). The organization values patient and family feedback and enhances the positive paths by sharing the written compliments and survey scores with the staff make them feel valued and improve quality.
Establishment of Goals for the Metrics
Since starting to deal with the quality measure indicators a decade ago, Cleveland Clinic has set goals and reviewed them at various intervals to evaluate how well they are being met. So the organization establishes goals for the discussed metrics. For some time now, the organization has been having patients experience strategic goal and ensure that patients come first. As such, they engage in various services such as listening to the patients and their family members and utilizing the feedback obtained to improve quality, managing data and applying the information in quality improvement, and offering quality training to their caregivers (“Cleveland,” n.d). Currently, at Cleveland Clinic, these metrics are largely being met. Indeed, eight of the Cleveland clinic’s facilities recently got a five-star rating for patient service quality and safety. This indicates that the organization is meeting the patient experience metrics.
Potential Impacts of Not Meeting the Metrics
When an organization fails to meet the patient experience metrics, it implies that various operations are not going well, and specific changes could be needed or even overdue. When the metrics are not met, one of the major impacts is that patients would prefer getting services in other healthcare facilities and a shrinking customer base (Bergeron, 2017). In addition, the facility may fail to attract more competent staff due to a tainted image. If the metrics could not have been met, then the Cleveland clinic could not have been among the top healthcare facilities in America. As such, if it happens that the hospital fails to meet the metrics in the future, the ranking would be lower, and many patients would prefer to go to other facilities. Another potential impact is that the organization may have to take drastic and calculated measures to evaluate the various leadership positions that influence the operations and make necessary changes.
References
Bergeron, B. P. (2017). Performance management in healthcare: from key performance indicators to balanced scorecard. Productivity Press.
Cleveland Clinic. (n.d). Institutes and departments. https://my.clevelandclinic.org/departments.
Cleveland Clinic. (n.d). Patient experience measurement https://my.clevelandclinic.org/departments/patient-experience/depts/office-patient-experience/measurement.
Cleveland Clinic. (n.d). Patient experience. https://www.clevelandclinicabudhabi.ae/en/patients-and-visitors/patient-experience/pages/default.aspx
Discussion: Measurement Systems and Methods
You are a DNP-prepared nurse working at a hospital focused on improving patient satisfaction. After receiving care at your hospital, patients are provided a scorecard to survey their patient experience. The patient surveys range in questions from wait time to effectiveness of care, and these surveys provide your hospital with a scorecard indicating how the hospital is performing against these metrics. Upon reviewing the scorecards, you are able to highlight areas of improvement and areas of success, however, you find the responses are often difficult to analyze, as there are a wide range of responses, and there are many variables.
Photo Credit: Getty Images
The process of constructing a balanced scorecard for the tracking of patient satisfaction can be controversial. For example, a hospital’s patient satisfaction scorecard provides a snapshot of gathered data for the hospital, but the data may be out of context, which makes it difficult to identify specific problems. It is evident that both scorecards and dashboards have a place in the healthcare setting; however, will all organizations and accrediting bodies agree on the aspects of implementation, data analysis, and levels of effectiveness?
For this Discussion, you will explore key indicators involved with the use of scorecards and dashboards for tracking organizational performance. Reflect on a particular healthcare organization or nursing practice with an established scorecard or dashboard measuring patient experience.
To Prepare:
- Review the Learning Resources for this week, and reflect on how a healthcare organization or nursing practice setting uses scorecards and dashboards.
- Select any healthcare organization or nursing practice setting that has an established scorecard or dashboard measuring patient experience and improvement goals.
- Be sure to obtain an example of the scorecard or dashboard from the healthcare organization or nursing practice setting (you selected) for this Discussion.
- Reflect on how these measurement systems and measurement methods may impact organizational goal setting in the areas of overall performance and financial stability.
- Explore the key indicators involved with scorecards and dashboards, as well as the external quality standards to which they are compared.
- Reflect on what the metrics used in the balanced scorecards and dashboards might mean to your specific organization and/or nursing practice. Has your organization established goals for these or similar metrics and are they currently being met? Why, or why not?
By Day 3 of Week 5
Post a brief description of the healthcare organization or nursing practice setting you selected. Summarize the measures on the scorecard or dashboard in which patient experience of care is measured, tracked, and used to set improvement goals. Be specific. Explain whether goals at your organization are established, for these metrics you reviewed, and whether or not they are currently being met. Then, describe the potential impacts of meeting or not meeting these metrics for your healthcare organization, and explain why. Be specific and provide examples.
By Day 6 of Week 5
Read a selection of your colleagues’ responses and respond to at least two of your colleagues on two different days by expanding upon your colleague’s post or offering an alternative interpretation of the patient experience measures described by your colleague as they might relate to your specific practice or organization.
Note: For this Discussion, you are required to complete your initial post before you will be able to view and respond to your colleagues’ postings. Begin by clicking on the “Post to Discussion Question” link and then select “Create Thread” to complete your initial post. Remember, once you click on Submit, you cannot delete or edit your own posts, and you cannot post anonymously. Please check your post carefully before clicking on Submit!
Submission and Grading Information
Grading Criteria
To access your rubric:
Week 5 Discussion Rubric
Post by Day 3 of Week 5 and Respond by Day 6 of Week 5
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To Participate in this Discussion:
Week 5 Discussion
Health care organizations strives for excellent quality services. The ability of health organizations to achieve their desire outcomes depends largely on quality indicators that are in place. I notice that falls is one of the main concern with quality indicators in rehab. Hospital push for patient satisfaction such as, pain management, nursing care and even the overall care received. This can be related to falls, wounds, or part of the chronic health problem. They are important in healthcare and are used as guidance for quality improvement.
Quality metrics are important in behavioral health. Quality metrics can be used to determine the effectiveness of the quality metrics that guide the care to a patient with depression in a rehab setting may very from those who lives in a nursing home. The hospital monitors timelessness of care, medication errors, and patient falls. for example, once you pull a pain pill from the pixies, you must give it within 30 minutes and reassess within one hour. Quality metrics facilitates change and improves the management of depression.
Dashboards are helpful when monitoring the results of improvement. And can be used for measuring current performance. Wong et al. (2020), explained that while using the data from the Medicare and Medicaid Services (CMS) administrative claims data base, the dashboard revealed the impact of diabetes with readmissions and financial strain if they were admitted with it.
Nash et al. (2019), “reported that instead of measurement of what providers do, patient-centered care requires measurement of providers’ focus on meeting patients’ needs.” Hospital push for patient satisfaction such as, pain management, nursing care and even the overall care received. This can be related to falls, wounds, or part of the chronic health problem. They are important in healthcare and are used as guidance for quality improvement.
References
Nash, D., Joshi, M., Ransom, E., & Ransom, S. (2019). The healthcare quality book:
Vision, strategy, and tools (4th ed.)p 234, 304. Chicago, IL. p 41.
Wong, T., Broyman, E. Y., Rao, N., Tsai, M. &Urman, R., D. (2020). A dashboard prototype for
tracking the impact of diabetes on hospital readmissions using a national administrative
database. J Clin Med Res, 12(1); 18 – 25. doi: 10.14740/jocmr4029.
Rubric Detail
Select Grid View or List View to change the rubric’s layout.
Content
Name: NURS_8302_Week5_Discussion_Rubric
| Excellent
90–100 |
Good
80–89 |
Fair
70–79 |
Poor
: 0–69 |
||
| Main Posting:
Response to the Discussion question is reflective with critical analysis and synthesis representative of knowledge gained from the course readings for the module and current credible sources. |
Points Range: 40 (40%) – 44 (44%)
Thoroughly responds to the Discussion question(s). Is reflective with critical analysis and synthesis representative of knowledge gained from the course readings for the module and current credible sources. No less than 75% of post has exceptional depth and breadth. Supported by at least three current credible sources. |
Points Range: 35 (35%) – 39 (39%)
Responds to most of the Discussion question(s). Is somewhat reflective with critical analysis and synthesis representative of knowledge gained from the course readings for the module. 50% of the post has exceptional depth and breadth. Supported by at least three credible references. |
Points Range: 31 (31%) – 34 (34%)
Responds to some of the Discussion question(s). One to two criteria are not addressed or are superficially addressed. Is somewhat lacking reflection and critical analysis and synthesis. Somewhat represents knowledge gained from the course readings for the module. Cited with fewer than two credible references. |
Points Range: 0 (0%) – 30 (30%)
Does not respond to the Discussion question(s). Lacks depth or superficially addresses criteria. Lacks reflection and critical analysis and synthesis. Does not represent knowledge gained from the course readings for the module. Contains only one or no credible references. |
|
| Main Posting:
Writing |
Points Range: 6 (6%) – 6 (6%)
Written clearly and concisely. Contains no grammatical or spelling errors. Adheres to current APA manual writing rules and style. |
Points Range: 5 (5%) – 5 (5%)
Written concisely. May contain one to two grammatical or spelling errors. Adheres to current APA manual writing rules and style. |
Points Range: 4 (4%) – 4 (4%)
Written somewhat concisely. May contain more than two spelling or grammatical errors. Contains some APA formatting errors. |
Points Range: 0 (0%) – 3 (3%)
Not written clearly or concisely. Contains more than two spelling or grammatical errors. Does not adhere to current APA manual writing rules and style. |
|
| Main Posting:
Timely and full participation |
Points Range: 9 (9%) – 10 (10%)
Meets requirements for timely, full, and active participation. Posts main Discussion by due date. |
Points Range: 8 (8%) – 8 (8%)
Meets requirements for full participation. Posts main Discussion by due date. |
Points Range: 7 (7%) – 7 (7%)
Posts main Discussion by due date. |
Points Range: 0 (0%) – 6 (6%)
Does not meet requirements for full participation. Does not post main Discussion by due date. |
|
| First Response:
Post to colleague’s main post that is reflective and justified with credible sources. |
Points Range: 9 (9%) – 9 (9%)
Response exhibits critical thinking and application to practice settings. Responds to questions posed by faculty. The use of scholarly sources to support ideas demonstrates synthesis and understanding of learning objectives. |
Points Range: 8 (8%) – 8 (8%)
Response has some depth and may exhibit critical thinking or application to practice setting. |
Points Range: 7 (7%) – 7 (7%)
Response is on topic and may have some depth. |
Points Range: 0 (0%) – 6 (6%)
Response may not be on topic and lacks depth. |
|
| First Response: Writing |
Points Range: 6 (6%) – 6 (6%)
Communication is professional and respectful to colleagues. Response to faculty questions are fully answered, if posed. Provides clear, concise opinions and ideas that are supported by two or more credible sources. Response is effectively written in standard, edited English. |
Points Range: 5 (5%) – 5 (5%)
Communication is mostly professional and respectful to colleagues. Response to faculty questions are mostly answered, if posed. Provides opinions and ideas that are supported by few credible sources. Response is written in standard, edited English. |
Points Range: 4 (4%) – 4 (4%)
Response posed in the Discussion may lack effective professional communication. Response to faculty questions are somewhat answered, if posed. Few or no credible sources are cited. |
Points Range: 0 (0%) – 3 (3%)
Responses posted in the Discussion lack effective communication. Response to faculty questions are missing. No credible sources are cited. |
|
| First Response: Timely and full participation |
Points Range: 5 (5%) – 5 (5%)
Meets requirements for timely, full, and active participation. Posts by due date. |
Points Range: 4 (4%) – 4 (4%)
Meets requirements for full participation. Posts by due date. |
Points Range: 3 (3%) – 3 (3%)
Posts by due date. |
Points Range: 0 (0%) – 2 (2%)
Does not meet requirements for full participation. Does not post by due date. |
|
| Second Response: Post to colleague’s main post that is reflective and justified with credible sources. |
Points Range: 9 (9%) – 9 (9%)
Response exhibits critical thinking and application to practice settings. Responds to questions posed by faculty. The use of scholarly sources to support ideas demonstrates synthesis and understanding of learning objectives. |
Points Range: 8 (8%) – 8 (8%)
Response has some depth and may exhibit critical thinking or application to practice setting. |
Points Range: 7 (7%) – 7 (7%)
Response is on topic and may have some depth. |
Points Range: 0 (0%) – 6 (6%)
Response may not be on topic and lacks depth. |
|
| Second Response: Writing |
Points Range: 6 (6%) – 6 (6%)
Communication is professional and respectful to colleagues. Response to faculty questions are fully answered, if posed. Provides clear, concise opinions and ideas that are supported by two or more credible sources. Response is effectively written in standard, edited English. |
Points Range: 5 (5%) – 5 (5%)
Communication is mostly professional and respectful to colleagues. Response to faculty questions are mostly answered, if posed. Provides opinions and ideas that are supported by few credible sources. Response is written in standard, edited English. |
Points Range: 4 (4%) – 4 (4%)
Response posed in the Discussion may lack effective professional communication. Response to faculty questions are somewhat answered, if posed. Few or no credible sources are cited. |
Points Range: 0 (0%) – 3 (3%)
Responses posted in the Discussion lack effective communication. Response to faculty questions are missing. No credible sources are cited. |
|
| Second Response: Timely and full participation |
Points Range: 5 (5%) – 5 (5%)
Meets requirements for timely, full, and active participation. Posts by due date. |
Points Range: 4 (4%) – 4 (4%)
Meets requirements for full participation. Posts by due date. |
Points Range: 3 (3%) – 3 (3%)
Posts by due date. |
Points Range: 0 (0%) – 2 (2%)
Does not meet requirements for full participation. Does not post by due date. |
|
| Total Points: 100 | |||||
Name: NURS_8302_Week5_Discussion_Rubric
The goals at the present health care setting were established in line with the above metrics. According to the mission and vision of the place, ensuring that the quality of care services improve forms a fundamental objective of the organization. Indeed, the primary goal of the hospital entails the adoption of evidence-based practices in care so as to enhance patient experiences hence satisfaction. Moreover, the hospital has established an online website patients provide their feedbacks anonymously pursuant to Ilioudi, Lazakidou, and Tsironi (2013). The objective herein, according to the hospital, encompasses evaluation of the patience experiences and perceptions of the hospital’s services. An observation of these objectives reveals that the hospital staff strive to meet these goals. As an example, the percentage of patients who demonstrated satisfaction with pain management and doctors’ communication improved by 20%. In addition, the average rating of the hospital services has increased to 4.5 out of 5.00 after the interaction of the measures. These two phenomena indicatively suggest that the hospital currently meets the metrics.
Great post Quennie. It is interesting to learn about your organization, the new location, and its use of scorecards and dashboards. Such measurement systems allow healthcare organizations and providers to keep track of their care provision processes to identify success areas and practice gaps for quality improvement for the sake of promoting care outcomes for patients (Amer et al., 2020). Your organization is doing a good job carrying out evidence-based practice by comparing the scores from the measurement systems and methods with those of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). Such a comparison ensures that healthcare organizations are operating at par and that improvement goals are in line with the standards of governmental and leading healthcare institutions and organizations, which are based on reliable and credible research and experience.
Your organization’s review of patient satisfaction every month is timely and indeed, is a way of ensuring it attains its performance expectations. Furthermore, the use of patient falls, hospital-acquired pressure injuries (HAPI), catheter-associated urinary tract infections (CAUTI), and central line-associated bloodstream infections (CLABI) as measures by your organization are meaningful. Indeed, failing to meet the set goals can be catastrophic. In this case, it is the patients, the healthcare organization, and the healthcare system in general that suffer the adverse consequences. The failure to reach the set metrics means that a healthcare facility is falling short in its provision of quality services and undermining patient care outcomes. Such organizations should take advantage of measurement systems and metrics to track performance and identify practice gaps for quality improvement.
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