NHS 5004 Collaboration, Communication,& Case Analysis for Health Care Master’s Learners Unit 2 Assessment

NHS5004 Collaboration, Communication,& Case Analysis for Health Care
Master’s Learners.

Unit 2 Assessment

Preparation

Use the
following case study as the basis of this assessment.

Imagine you
are the manager of a new health care facility satellite office or community
outreach center located in a diverse neighborhood. The parent organization
opened the facility to address the underserved health care needs of the
culturally diverse residents who were not using the services offered at the
main facility. The first month of operation saw a very high volume of patients,
but since then, the numbers have dropped off drastically. Executive leadership
wants to understand why this has happened and what you plan to do about it.

After
careful examination of all aspects of the facility, and talking with some of
the neighborhood residents, you have determined that the residents do not feel
comfortable coming to the facility because the staff does not represent the diversity
of the neighborhood. Staff members were hired for their skill, but their
diversity was not considered. Now, you must report to executive leadership what
you have learned and how you intend to manage diversity.

Note:
Remember, you can submit all or a portion of your draft to Smarthinking for
feedback before you submit the final version of your proposal for this
assessment. However, be mindful of the turnaround time for receiving feedback
if you plan on using this free service.

Report
Requirements

Write an
executive report on the need for a diverse, culturally competent staff,
including your plans to address that need.

Note: The
requirements outlined below correspond to the grading criteria in the Managing
Diversity scoring guide. At a minimum, be sure to address each point. In
addition, you are encouraged to review the performance level descriptions for
each criterion to see how your work will be assessed. You are provided an
example report, to illustrate what proficient-level work for this assessment
looks like.

Report
Format and APA Style

Use the
Executive Report Template, linked in the Resources, to draft your report. You
may also organize the content of your report in a format used in your
organization. An abstract is not required.

Your report
should be 4–5 double-spaced pages in length, not including the title page and
reference page.

Apply
correct APA formatting to all in-text citations and references.

Use Times
New Roman, 12-point font.

Writing

As you
begin composing your report, consider the purpose of the report, the
appropriate tone and style, and the expectations of the executive leaders who
will be reading it.

Be clear
and concise in your reporting.

Express
your main points, arguments, and conclusions coherently.

Use correct
grammar and mechanics.

Be sure to
support your claims and arguments with credible evidence from 3–5 current,
scholarly or professional sources.

Proofread
your writing.

Report
Content

Outline a
plan to recruit, hire, and retain a more diverse workforce. Note: Your outline
should be a high-level overview of a plan, not a detailed plan. Other courses
in your program will go into human resource practices and diversity in depth.
In drafting your plan, consider the following questions:

How does a
leader develop a diverse workforce?

Where will
you look for more diverse employees? Will you post job ads?

What will
the interviewing and hiring process look like? Who will do the interviewing?
Who will make the final decisions?

What kind
of incentives will you offer diverse employees to retain them? What do you need
to know about the culture and values of diverse employees before developing a
retention plan?

How will
you address issues related to diversity that result in conflict?

Outline a
plan for the ongoing training and professional development of existing staff in
cultural awareness and sensitivity. Consider how your plan can:

Improve
communications and interpersonal skills.

Help
overcome bias and resistance to change.

Explain the
benefits, to both the organization and the community it serves, of having a
diverse and culturally competent workforce.

Explain the
relationship between health care organizations and communities.

Explain the
role that diversity plays in providing culturally competent care and access for
the under-served in a community.

Determine
the influence of effective leadership on the development of a diverse and
culturally competent workforce.

Explain the

importance of cultural competence for leaders in an organization.

Explain how
the academic and research skills you develop as a practitioner-scholar can
serve you in your role as an effective health care leader.

Explain how
those skills might contribute to your credibility and effectiveness as a
leader.

Explain how
those skills might prepare you to lead a diverse workforce.

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ADDITIONAL INSTRUCTIONS FOR THE CLASS

Discussion Questions (DQ)

Initial responses to the DQ should address all components of the questions asked, include a minimum of one scholarly source, and be at least 250 words.

Read Also:    NHS 5004 Collaboration, Communication,& Case Analysis for Health Care Master’s Learners Unit 1 Assessment

Successful responses are substantive (i.e., add something new to the discussion, engage others in the discussion, well-developed idea) and include at least one scholarly source.

One or two sentence responses, simple statements of agreement or “good post,” and responses that are off-topic will not count as substantive. Substantive responses should be at least 150 words.

I encourage you to incorporate the readings from the week (as applicable) into your responses.

Weekly Participation

Your initial responses to the mandatory DQ do not count toward participation and are graded separately.

In addition to the DQ responses, you must post at least one reply to peers (or me) on three separate days, for a total of three replies.

Participation posts do not require a scholarly source/citation (unless you cite someone else’s work).

Part of your weekly participation includes viewing the weekly announcement and attesting to watching it in the comments. These announcements are made to ensure you understand everything that is due during the week.

APA Format and Writing Quality

Familiarize yourself with APA format and practice using it correctly. It is used for most writing assignments for your degree. Visit the Writing Center in the Student Success Center, under the Resources tab in LoudCloud for APA paper templates, citation examples, tips, etc. Points will be deducted for poor use of APA format or absence of APA format (if required).

Cite all sources of information! When in doubt, cite the source. Paraphrasing also requires a citation.

I highly recommend using the APA Publication Manual, 6th edition.

Use of Direct Quotes

I discourage overutilization of direct quotes in DQs and assignments at the Masters’ level and deduct points accordingly.

As Masters’ level students, it is important that you be able to critically analyze and interpret information from journal articles and other resources. Simply restating someone else’s words does not demonstrate an understanding of the content or critical analysis of the content.

It is best to paraphrase content and cite your source.

LopesWrite Policy

For assignments that need to be submitted to LopesWrite, please be sure you have received your report and Similarity Index (SI) percentage BEFORE you do a “final submit” to me.

Once you have received your report, please review it. This report will show you grammatical, punctuation, and spelling errors that can easily be fixed. Take the extra few minutes to review instead of getting counted off for these mistakes.

Review your similarities. Did you forget to cite something? Did you not paraphrase well enough? Is your paper made up of someone else’s thoughts more than your own?

Visit the Writing Center in the Student Success Center, under the Resources tab in LoudCloud for tips on improving your paper and SI score.

Late Policy

The university’s policy on late assignments is 10% penalty PER DAY LATE. This also applies to late DQ replies.

Please communicate with me if you anticipate having to submit an assignment late. I am happy to be flexible, with advance notice. We may be able to work out an extension based on extenuating circumstances.

If you do not communicate with me before submitting an assignment late, the GCU late policy will be in effect.

I do not accept assignments that are two or more weeks late unless we have worked out an extension.

As per policy, no assignments are accepted after the last day of class. Any assignment submitted after midnight on the last day of class will not be accepted for grading.

Communication

Communication is so very important. There are multiple ways to communicate with me:

Questions to Instructor Forum: This is a great place to ask course content or assignment questions. If you have a question, there is a good chance one of your peers does as well. This is a public forum for the class.

Individual Forum: This is a private forum to ask me questions or send me messages. This will be checked at least once every 24 hours.