MEASUREMENT SYSTEMS AND METHODS NURS 8302

Walden University MEASUREMENT SYSTEMS AND METHODS NURS 8302-Step-By-Step Guide

This guide will demonstrate how to complete the Walden University MEASUREMENT SYSTEMS AND METHODS NURS 8302 assignment based on general principles of academic writing. Here, we will show you the A, B, Cs of completing an academic paper, irrespective of the instructions. After guiding you through what to do, the guide will leave one or two sample essays at the end to highlight the various sections discussed below.

How to Research and Prepare for MEASUREMENT SYSTEMS AND METHODS NURS 8302                       

Whether one passes or fails an academic assignment such as the Walden University MEASUREMENT SYSTEMS AND METHODS NURS 8302 depends on the preparation done beforehand. The first thing to do once you receive an assignment is to quickly skim through the requirements. Once that is done, start going through the instructions one by one to clearly understand what the instructor wants. The most important thing here is to understand the required format—whether it is APA, MLA, Chicago, etc.

After understanding the requirements of the paper, the next phase is to gather relevant materials. The first place to start the research process is the weekly resources. Go through the resources provided in the instructions to determine which ones fit the assignment. After reviewing the provided resources, use the university library to search for additional resources. After gathering sufficient and necessary resources, you are now ready to start drafting your paper.

How to Write the Introduction for MEASUREMENT SYSTEMS AND METHODS NURS 8302                       

The introduction for the Walden University MEASUREMENT SYSTEMS AND METHODS NURS 8302 is where you tell the instructor what your paper will encompass. In three to four statements, highlight the important points that will form the basis of your paper. Here, you can include statistics to show the importance of the topic you will be discussing. At the end of the introduction, write a clear purpose statement outlining what exactly will be contained in the paper. This statement will start with “The purpose of this paper…” and then proceed to outline the various sections of the instructions.

How to Write the Body for MEASUREMENT SYSTEMS AND METHODS NURS 8302                       

After the introduction, move into the main part of the MEASUREMENT SYSTEMS AND METHODS NURS 8302  assignment, which is the body. Given that the paper you will be writing is not experimental, the way you organize the headings and subheadings of your paper is critically important. In some cases, you might have to use more subheadings to properly organize the assignment. The organization will depend on the rubric provided. Carefully examine the rubric, as it will contain all the detailed requirements of the assignment. Sometimes, the rubric will have information that the normal instructions lack.

Another important factor to consider at this point is how to do citations. In-text citations are fundamental as they support the arguments and points you make in the paper. At this point, the resources gathered at the beginning will come in handy. Integrating the ideas of the authors with your own will ensure that you produce a comprehensive paper. Also, follow the given citation format. In most cases, APA 7 is the preferred format for nursing assignments.

How to Write the Conclusion for MEASUREMENT SYSTEMS AND METHODS NURS 8302                       

After completing the main sections, write the conclusion of your paper. The conclusion is a summary of the main points you made in your paper. However, you need to rewrite the points and not simply copy and paste them. By restating the points from each subheading, you will provide a nuanced overview of the assignment to the reader.

How to Format the References List for MEASUREMENT SYSTEMS AND METHODS NURS 8302                       

The very last part of your paper involves listing the sources used in your paper. These sources should be listed in alphabetical order and double-spaced. Additionally, use a hanging indent for each source that appears in this list. Lastly, only the sources cited within the body of the paper should appear here.

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MEASUREMENT SYSTEMS AND METHODS NURS 8302

MEASUREMENT SYSTEMS AND METHODS NURS 8302

The need to ensure that the experiences of patients in hospitals have improved have led to the creation of many tools that play important roles in measuring their experiences, tracking them and using them to establish improvement objectives. The need to measure patient experiences receives backing from the fact that it forms an important outcome for clinical safety and effectiveness. At the ACS Hospital, the management will measure the experiences hence perceptions of patients concerning the health care services using certain qualitative and quantitative methodologies. According to LaVella and Gallan (2014), these two methodologies have increasingly gained a prominent role in ensuring that the perceptions of patients receive the necessary attention from health care facilities administrations. The fundamental approaches employed to measure patient experiences include patient forums, focus groups, interviews, unit-level or department/ward surveys, as well as informal feedback gained via patient service organizations or advocacy groups. Moreover, the hospital may also utilize approaches such as website commentaries, formal complaints and feedback concerning performance of care providers for purposes of appraisal. In addition to the patient-reported outcomes and direct feedback above, the ACK Hospital could also employ the usage of administrative databases/ charts, performance measures and staff observations as approaches to collect data on patient satisfaction (LaVella & Gallan, 2014). Further, certain ethnographic and observational approaches such as patient health care process mapping or journey mapping and unobtrusive observation. Mystery mapping observing and rounding, shadowing, and video recording may also inform the hospital’s analysis, tracking and improvement of patient goals. The purposes of the above measurements entail understanding patient satisfaction, patient perceptions, and patient preferences of the hospital’s services as regards such factors as communication with doctors, end of life care, and pain management during hospital visit by nurses.

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The goals at the present health care setting were established in line with the above metrics. According to the mission and vision of the place, ensuring that the quality of care services improve forms a fundamental objective of the organization. Indeed, the primary goal of the hospital entails the adoption of evidence-based practices in care so as to enhance patient experiences hence satisfaction. Moreover, the hospital has established an online website patients provide their feedbacks anonymously pursuant to Ilioudi, Lazakidou, and Tsironi (2013). The objective herein, according to the hospital, encompasses evaluation of the patience experiences and perceptions of the hospital’s services. An observation of these objectives reveals that the hospital staff strive to meet these goals. As an example, the percentage of patients who demonstrated satisfaction with pain management and doctors’ communication improved by 20%. In addition, the average rating of the hospital services has increased to 4.5 out of 5.00 after the interaction of the measures. These two phenomena indicatively suggest that the hospital currently meets the metrics.

However, even as the hospital strives to ensure that it improves its services internally through various strategies, exposure to certain provocative emerging issues abounds. Weech-Maldonado et al. (2013) assert that the emergence of the The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) as a tool to measure patient satisfaction has led to certain conflicts between hospital settings and the tool. According to studies done on the effectiveness of the CAHPS, certain patients offer conflicting answers to patient surveys concerning various parameters. As a consequence, certain disparities have existed between hospital-based surveys and the CAHPS survey as concerns patient satisfaction with hospital services. However, the usage of CAHPS at the hospital has allowed the management to tailor their patient experience methodologies to become more accurate when used. Therefore, the CAHPS has led to positive improvements concerning the patient experience measuring and tracking tools in addition to ensuring that the hospital meets the set thresholds. .

References

Ilioudi, S., Lazakidou, A., & Tsironi, M. (2013). Importance of patient satisfaction measurement and electronic surveys : Methodology and potential benefits. International Journal of Health Research and Innovation, 1(1), 67-87.

LaVella, S., & Gallan, A. (2014). Evaluation and measurement of patient experience. Patient Experience Journal, 1(1), 28-36.

Weech-Maldonado, R., Carle, A., Weidmer, B., Hurtado, M., Ngo-Metzger, Q., & Hays, R. D. (2013). The Consumer Assessment of Healthcare Providers and Systems (CAHPS) cultural competence (CC) item set. Medical care, 50(9 Suppl 2), S22-31.

You are a DNP-prepared nurse working at a hospital focused on improving patient satisfaction. After receiving care at your hospital, patients are provided a scorecard to survey their patient experience. The patient surveys range in questions from wait time to effectiveness of care, and these surveys provide your hospital with a scorecard indicating how the hospital is performing against these metrics. Upon reviewing the scorecards, you are able to highlight areas of improvement and areas of success, however, you find the responses are often difficult to analyze, as there are a wide range of responses, and there are many variables.

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The process of constructing a balanced scorecard for the tracking of patient satisfaction can be controversial. For example, a hospital’s patient satisfaction scorecard provides a snapshot of gathered data for the hospital, but the data may be out of context, which makes it difficult to identify specific problems. It is evident that both scorecards and dashboards have a place in the healthcare setting; however, will all organizations and accrediting bodies agree on the aspects of implementation, data analysis, and levels of effectiveness?

For this Discussion, you will explore key indicators involved with the use of scorecards and dashboards for tracking organizational performance. Reflect on a particular healthcare organization or nursing practice with an established scorecard or dashboard measuring patient experience.

To Prepare:

• Review the Learning Resources for this week, and reflect on how a healthcare organization or nursing practice setting uses scorecards and dashboards.
• Select any healthcare organization or nursing practice setting that has an established scorecard or dashboard measuring patient experience and improvement goals.
• Be sure to obtain an example of the scorecard or dashboard from the healthcare organization or nursing practice setting (you selected) for this Discussion.
• Reflect on how these measurement systems and measurement methods may impact organizational goal setting in the areas of overall performance and financial stability.
• Explore the key indicators involved with scorecards and dashboards, as well as the external quality standards to which they are compared.
• Reflect on what the metrics used in the balanced scorecards and dashboards might mean to your specific organization and/or nursing practice. Has your organization established goals for these or similar metrics and are they currently being met? Why, or why not?

By Day 3 of Week 5

Post a brief description of the healthcare organization or nursing practice setting you selected. Summarize the measures on the scorecard or dashboard in which patient experience of care is measured, tracked, and used to set improvement goals. Be specific. Explain whether goals at your organization are established, for these metrics you reviewed, and whether or not they are currently being met. Then, describe the potential impacts of meeting or not meeting these metrics for your healthcare organization, and explain why. Be specific and provide examples.

By Day 6 of Week 5

Read a selection of your colleagues’ responses and respond to at least two of your colleagues on two different days by expanding upon your colleague’s post or offering an alternative interpretation of the patient experience measures described by your colleague as they might relate to your specific practice or organization.

Note: For this Discussion, you are required to complete your initial post before you will be able to view and respond to your colleagues’ postings. Begin by clicking on the “Post to Discussion Question” link and then select “Create Thread” to complete your initial post. Remember, once you click on Submit, you cannot delete or edit your own posts, and you cannot post anonymously. Please check your post carefully before clicking on Submit!

I support you on the importance of patient experience-based measures in health care, especially if organizations want to judge the quality of health care across different organizations. In my organization, which is a community health clinic, we also use rates of patient experience to score the standard of care we offer patients. Our mission as a community health clinic is to become patient-centred while providing primary care services targeted at the underserved in this area. Our patient experience measurement uses the Patient-Centered Medical Home (PCMH) model, in which case we focus on the care as being patient-centred (Quigley et al., 2021). The focus of the evaluation of the PCMH model is the clinic’s ability to provide accessible, continuous and coordinated patient care as well as the quality of the healthcare services provided by the vendors.

We also use the Clinician and Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS) survey, a standardized, publicly reported survey capturing patients’ care experiences at the individual clinician and group practice level. Performance is then based on several metrics, such as communication with the provider, access to care, and level of services (Zaabar et al., 2021). I share the same view with my colleague since we aim to achieve low scoring in these indicators as they generally reflect the care level we give our patients. We also follow up on our performance concerning metrics tied to patient safety, including medication errors, hospital-acquired infections and pressure injuries. In conclusion, patient experience measures should be tracked on time, and healthcare organizations should set improvement goals. This will help ensure that the healthcare organization delivers quality patient-centred care that is attuned to the health needs of its patients.

Among the centre of focus of healthcare organizations and nursing settings are ensuring that patients get appropriate care, are satisfied, and are safe in such environments. It is usually important to ascertain whether the organizations meet such goals. While measuring outcomes such as safety may be easier by considering some vital data, it is more challenging to measure patient satisfaction. Healthcare organizations and nursing institutions have used various tools such as scorecards and dashboards for measuring and improving patient satisfaction (Bergeron, 2017)

Even though formulating a balanced scorecard to track patient satisfaction can be controversial due to factors like effectiveness level, data analysis, and implementation, it is important to use the scorecard as a tool. The purpose of this week’s discussion is to identify a healthcare organization or nursing setting that uses a scorecard or dashboard to track patient satisfaction and give a description of the measures used. Besides, the discussion will explore whether the metrics are currently being met and the possible impacts of either meeting or not meeting the metrics.

The Description of the Organization

The organization chosen for discussion is Cleveland Clinic. Even though it is a teaching hospital, the organization also engages in patient care, training and research. In addition, Cleveland Clinic has close to ten community hospitals and over fifteen family health centers. Cleveland also offers its services to both international and local patients (“Cleveland Clinic,” n.d). In the last decade, the organization has been working with various quality indicators through the use of the PSI module, largely informed by the private payers and Federal Payment programs that consider quality indicators when reimbursing.

The Measures Used In the Score Card

Cleveland Clinic uses various measures as an organization, including customer, financial, internal, and employee growth and learning. These categories have various specific measures allied to them that the organization uses to track and improve quality. The organization uses three major patient-focused measures on its scoreboard to measure, track and set improvement goals related to patient experience. The three measures include positive press, referrals, and long-term patient relationships. All these metrics are patient-survey related. For instance, upon discharge, patients are prompted to state whether they can refer other patients to the facility, among other survey questions (“Cleveland,” n.d).  The organization values patient and family feedback and enhances the positive paths by sharing the written compliments and survey scores with the staff make them feel valued and improve quality.

Establishment of Goals for the Metrics

Since starting to deal with the quality measure indicators a decade ago, Cleveland Clinic has set goals and reviewed them at various intervals to evaluate how well they are being met. So the organization establishes goals for the discussed metrics. For some time now, the organization has been having patients experience strategic goal and ensure that patients come first. As such, they engage in various services such as listening to the patients and their family members and utilizing the feedback obtained to improve quality, managing data and applying the information in quality improvement, and offering quality training to their caregivers (“Cleveland,” n.d).  Currently, at Cleveland Clinic, these metrics are largely being met. Indeed, eight of the Cleveland clinic’s facilities recently got a five-star rating for patient service quality and safety. This indicates that the organization is meeting the patient experience metrics.

Potential Impacts of Not Meeting the Metrics

When an organization fails to meet the patient experience metrics, it implies that various operations are not going well, and specific changes could be needed or even overdue. When the metrics are not met, one of the major impacts is that patients would prefer getting services in other healthcare facilities and a shrinking customer base (Bergeron, 2017). In addition, the facility may fail to attract more competent staff due to a tainted image. If the metrics could not have been met, then the Cleveland clinic could not have been among the top healthcare facilities in America. As such, if it happens that the hospital fails to meet the metrics in the future, the ranking would be lower, and many patients would prefer to go to other facilities. Another potential impact is that the organization may have to take drastic and calculated measures to evaluate the various leadership positions that influence the operations and make necessary changes.

References

Bergeron, B. P. (2017). Performance management in healthcare: from key performance indicators to balanced scorecard. Productivity Press.

Cleveland Clinic. (n.d). Institutes and departments. https://my.clevelandclinic.org/departments.

Cleveland Clinic. (n.d). Patient experience measurement https://my.clevelandclinic.org/departments/patient-experience/depts/office-patient-experience/measurement.

Cleveland Clinic. (n.d). Patient experience. https://www.clevelandclinicabudhabi.ae/en/patients-and-visitors/patient-experience/pages/default.aspx