Emotional Intelligence

Essential expertise for any health care provider is emotional intelligence, mainly with its character in highlighting the teamwork and participation among colleagues. Emotional intelligence, initially spread by social psychotherapists, is commonly explained as anybody’s ability to assess, manage and understand emotions in personality and others (Nespereira-Campuzano & Vázquez-Campo, 2017). The word encloses four significant elements: self-awareness, self-management, social awareness, and relationship management. Professional state, in actuality, that emotional intelligence is an excellent prognostic profitable decision-making social relationship than consequent intelligence. Thus, by initially discussing these variable features of emotional intelligence, which connect to the structure under the Vila health reproduction, I wish to show the significance of emotional intelligence in progressive leadership evolution.  

Different Elements of Emotional Intelligence

In the scheme from Vila health, it is a hectic day pediatric intensive care unit at Marcus medical center and the group gathered by nurse organizer by the named of Phoebe Harmsworth faces a variable test: they must only fulfill the requirements of its patients, yet also take in work together as a connected group (Pool & Qualter, 2018). The various participants of the employees are further on call to its unit and variable from other sections, like emergency clinic and medical nursing section. The shift progression of their employees of the PICU should connect not just with each other yet also with other workers of the group. The part starts with the name of Anna, labeled respirational healer Christina Robledo, amazed that the latter is performing on the section today. 

BHA FPX 4102 Assessment 2 Emotional Intelligence PS

The nurse Faith said that she does not wish to claim with Christina, yet inform her that these objects are required to experience through the suitable medium, then Christina appears wrong, questioning ridiculing. Yet, we cannot have nurses’ arrangements from a minimum respiratory therapist; instead of what you perform the duty, it’s only pneumonia we are attempting to secure.

Manifestly, regarding the various aspects of emotional aspects, different affairs might be noticed in the above structure, overburdened it is feasible for medical healthcare providers to keep performing productively and better by giving attention to whether their reaction and employees are emotionally intense. In this report, the group members could have been more emotionally intelligent in their responses to each other to spread a problematic situation.  

Emotional Intelligence on Relationships in Healthcare Organization

While formulating the process of self-evaluation related to emotional intelligence, I came to know that I possess high quality in emotional intelligence. I have potent qualities on self-empathies, higher internal traits of encouragement and motivation, and self-actualization. I’m poor in maintaining self-monitoring rates; I’ve to improve my character traits of self-monitoring because I perform my duties in the intensive care unit of health care settings (Calero et al., 2018). My profession requires me to have the ability of self-monitoring to regulate emotional intelligence with a passion for communicating with health personnel, doctors, inpatients, and family members in a peaceful way. A higher level of emotional intelligence permits nurses to adopt character traits of sympathetic, authentic, and pure bindings with patients to improve their quality of health and life. I realize being a nurse, I do not put all my efforts into promoting the best of my emotional intelligence. Still, I know that I’ve to bring improvements in my passion for serving others to boost the profession of nursing to improve the environment of health care settings. 

BHA FPX 4102 Assessment 2 Emotional Intelligence PS

I possess the most influential quality of self-actualization and emotional intelligence throughout my nursing career; I rely upon better communication to understand the feelings and emotions of patients and colleagues in health care settings (Parks et al., 2019). I believe that I put my all efforts into understanding the feelings of others, and I ignore most of the things and do not make my intentions wrong. And I try my best to learn well from all my experiences instead of getting personal. Learning is a long-term process that continues throughout life. Learning made me know to improve the skills related to emotional intelligence dealing with patients and colleagues in health care settings. 

My personality traits are of the type of introvert; I’ mot good at socializing. I keep the people with them, and I do not let them allow me to cross their limits. I wouldn’t say I like to share my life problems with others. I got fear by attending the crowd, and I ignored going to the public places with lots of rush of people. I like to live with me. I want to develop my personality traits on social skills, self-actualization, and self-monitoring, which play a significant role in performing good leadership qualities like getting designation in management in health care settings. 

Impact of Emotional Intelligence for Health Care Leaders

The essential character trait of health leaders is that they must occupy the characteristics of emotional intelligence, self-monitoring, self-actualization, the capacity of social skills, and internal skills of bearing hardships. Leadership possesses two forms (Weiszbrod, 2020). Like first one deals with communication with other collaborative ventures to perform valuable tasks as per the requirement of the time. The other one is to promote the skills of motivation and encouragement in associates and subordinates to become a good leader. Character traits of leaders possess the qualities of bearing criticism, positive and negative remarks, and a leader tries to behave with loyalty. They admit that they lack good attributes, but they have some efficient traits. Leaders who possess the abilities of self-actualization intend to learn to bring improvement in their leadership qualities. 

Leaders who lead their teams with passion can bring positivity to their associates. Character traits related to social groups improve communication; it enables them to deal with each type of affair related to diverse departments (Sharp et al., 2020). It boosts competency to find out most accurate solutions in a healthy environment. Those leaders who possess the character traits of empathy seek collaborative learning mode, asking for inquiries and genuine feelings of care for others. They remain passionate to bring motivation to their associates and subordinates. The character traits of emotional intelligence need proper training sessions to get them into practical life. 

BHA FPX 4102 Assessment 2 Emotional Intelligence PS

There remain the requirements to benefit the subordinates and associates by inculcating competencies by emotional bits of intelligence (Prezerakos, 2018). It fits in the scenario of Vila Health Care Settings; for example, the journal of emotional intelligence recognizes the abilities of personal traits with the management of emotions, which improves and strengthens communications to enhance the quality of patients’ health life. It also describes four forms of emotional intelligence: the capability to recognize emotions, utilizations of emotions at the right time, impact of emotions on individuals, and interlinked relationships to extend the scope of quality of life of patients. 

For example, a nurse feels about Christina’s feelings that show protection for associates in the case of transfer from ward to Intensive Care Unit in health care settings. Faith collaborated with her to change the dimension of patients’ beds away from the window to get rid of pneumonia. Moreover, Christina needs to rely on self-monitoring, she wanted to switch the bed of patients, but the management of health care personnel disapproved of her suggestion. A nurse who is a fellow worker of Christina complains about her poor quality of sense and wisdom in health care settings. Then from another ward, Anthony demanded to proceed with effective communication with the collaboration of a proficient team to find solutions to the issues based on the epithetical trait. And all are ably achieved by the inculcation of emotional intelligence in features. 

How Emotional Intelligence Promotes Teamwork and Collaboration

In the end, the character traits of emotional intelligence are used effectively to promote the quality of teamwork and communication in health care settings, which serve as the back support of the whole system in health care settings. For instance, as the cooperation level and communication increase in the health care staff, it will positively impact patients’ quality of life. The scenario of Vila Health depicts that a negative relationship between colleagues promotes disorder in the quality of the life of inpatients in health care settings. The nursing staff, named Anna and Faith, prefer to work in opposite directions and goals. They need to judge their relationships again in the health care settings to bring betterment. 

From the perspective of my professional conceptions, I believe that emotional intelligence works as a fantastic tool to motivate colleagues to work with collaboration in a health care setting. I think that it is a fact that leadership is not a way to deal with associates, but it teaches us the courses of living with colleagues in health care settings. In my designation, working as a director at Vila Health, forms of informal communication in health care settings creates difficulties. From the perspective of my emotional intelligence, I learned that I must behave politely with my associates, which differentiates the attitude outside of the health care setting. The statement of Ford revealed that formal leaders prefer to establish bonding through communication to increase the phase of improvement in the quality of life of patients. It increases mutual harmony and effective communication with my colleagues at my workplace. The ability of culture and power bonding gives rise to communication and relationship management with colleagues and subordinates. These disciplines related to emotional intelligence give rise to personal and professional growth as I adopt in my career in health care settings. 

References

Afsar, B., Cheema, S., & Masood, M. (2017). The role of emotional dissonance and emotional intelligence on job-stress, burnout and well-being among nurses. International Journal of Information Systems and Change Management, 9(2), 87. https://doi.org/10.1504/ijiscm.2017.087952

Calero, A. D., Barreyro, J. P., & Injoque-Ricle, I. (2018). Emotional intelligence and self-perception in adolescents. Europe’s Journal of Psychology, 14(3), 632–643. https://doi.org/10.5964/ejop.v14i3.1506

Codier, E., & Codier, D. D. (2017). Could Emotional Intelligence Make Patients Safer? AJN, American Journal of Nursing, 117(7), 58–62. https://doi.org/10.1097/01.naj.0000520946.39224.db

Nespereira-Campuzano, T., & Vázquez-Campo, M. (2017). Emotional intelligence and stress management in Nursing professionals in a hospital emergency department. Enfermería Clínica (English Edition), 27(3), 172–178. https://doi.org/10.1016/j.enfcle.2017.02.008

Parks, M. H., Chen, C.-K., Haygood, C. D., & McGee, M. L. (2019). Altered Emotional Intelligence through a Health Disparity Curriculum: Early Results. Journal of Health Care for the Poor and Underserved, 30(4), 1486–1498. https://doi.org/10.1353/hpu.2019.0091

BHA FPX 4102 Assessment 2 Emotional Intelligence PS

Pool, L. D., & Qualter, P. (2018). An Introduction to Emotional Intelligence. In Google Books. John Wiley & Sons. https://books.google.com/books?hl=en&lr=&id=cJdVDwAAQBAJ&oi=fnd&pg=PP7&dq=Different+elements+of+emotional+intelligence+in+hospitals&ots=pFh8oUAeL2&sig=kPksd_6d4vgitn6aL38qeoMAonA

Prezerakos, P. E. (2018). Nurse Managers’ Emotional Intelligence and Effective Leadership: A Review of the Current Evidence. The Open Nursing Journal, 12(1), 86–92. https://doi.org/10.2174/1874434601812010086

Sharp, G., Bourke, L., & Rickard, M. J. F. X. (2020). Review of emotional intelligence in health care: an introduction to emotional intelligence for surgeons. ANZ Journal of Surgery, 90(4). https://doi.org/10.1111/ans.15671

Weiszbrod, T. (2020). Health Care Leader Competencies and the Relevance of Emotional Intelligence. The Health Care Manager, 39(4), 190–196. https://doi.org/10.1097/hcm.0000000000000307

BHA FPX 4102 Assessment 2 Emotional Intelligence PS

Now, nurse organizer, Olsen asked Christina to name a single patient-doctor to make timing to her bloodstream, which emerges to be off; Christina responds that she does not feel that’s essential, while the patient’s bloodstream is seen as untypical to her. Yet the nurse Anna concur with Olsen that it would not harm to name the doctor only to examine (Codier & Codier, 2017). By the time Christina appears to take the wrong expression that she knows well and the doctors are required to make alternate arrangements, they resolve. Then, Christina takes it to accept the view preventative measure to the others: that the couch is not raised between 35 and 50%. That’s a significant part of the ventilator bundle identity; however, she did not identify any mention of that in the patient’s arrangements. Christina answered that while some doctors might not place in it all patients, schedules, we are an attempt to ensure obey the agreements. It has an actual significant impact on minimizing pneumonia figures. 

Anna quizzes her about whether the process has been performed there. Christina depends that it might not be explained “structure” there, but she identifies to manage to “train” nurses about the process (Afsar et al., 2017). At the same time, she places it, all of you are the ones who do most of the objects on the checklist, so I statistic if I could educate nurses to begin doing these objects, we will so far be there when the clinical management see it in place. According to the Faith, only after the plan is correctly and typically input should they continue to educate people how to apply it correctly. The nurse Anna concurs that there’s a method to perform these objects. Christina once more grip wrong, conflicting that these provisions, promoting the patient’s couch and giving better oral hygiene, are simple and make to variable to the patient’s health. 

Emotional Intelligence

            Naturally, an individual facing numerous situations in life would try to devise options that would aid them in countering their situations. Emotions are some of the strongest sources of information as they tend to significantly influence the thinking of people, behavior, and communication that an individual would adopt (Codier & Codier, 2017). The successful response that a person would have towards a situation relies on their emotional intelligence. People would always try to satisfy their needs through various means where they tend to be driven towards applying all the factors that would allow them to achieve the need. Therefore, emotional intelligence allows a person to understand and manage their emotions as well as the emotions of the people around them. The purpose of this assignment is to discuss the role of emotional intelligence in the situation described at Vila health. Later, I will evaluate my own emotional intelligence and its role in the work of healthcare leaders in the healthcare organization.

Dimensions of Emotional Intelligence

            In the Vila health simulation, Christina Robledo and the two nurses demonstrated the effect of emotional intelligence on healthcare delivery. The conversation relays more information about misunderstandings and compromised relationships among the three healthcare workers. Indeed, their replies show they do not have a common interest or goal towards meeting the desired patient outcome.

            Christina’s comments affect the teamwork and collaboration in offering healthcare services. The two nurses understand that the inclusion of the doctors to make the adjustment in Maud’s case would be effective in improving his safety. However, Christina feels she is qualified in the field, and the nurses should not be telling her what to do with the patient. At first, Christina’s reply was rude, and she did not value the additional information that the two nurses were proposing to ensure patient safety. In case anything happens to the patient, all the nurses would be blamed, even though Christina would take much of the blame. Understanding each one’s opinion plays an imperative role in the healthcare system. For instance, it allows people to join the brain in solving or deciding an issue that involves a patient. However, when such measures are compromised, the patient would suffer an increased risk to health.

            Christina replies that “I do know what I am doing” this phrase has been the genesis of many problems in healthcare. The statement implies that one is a professional and can meet the patient outcome alone. In cases where each healthcare professional thinks that their methods are the correct ones, patients tend to suffer the most. The healthcare setting is complex, such that incorporating ideas from more than one professional tends to define the desired outcome, as explained by Pérez-Fuentes et al. (2019). A better culture in healthcare is defined by unity in healthcare delivery. For example, in the surgery room, the main surgeon is the most skilled in operation, yet teams of nurses surround them to ensure the success of the process. Therefore, teamwork is an essential tool in delivering quality healthcare, and it starts from understanding one’s emotions and other people around.

            Social skills are one of the key elements lacking in this scenario. Nurses who have better social skills are the best communicators. They take time to think before replying to their colleagues and are cautious about giving a reply that would not make them feel less important (Amini et al., 2019). These nurses are open to hearing both good news, where they turn to their team to gain support and decide on the best action to take in such a scenario. However, in the case provided, Christina has poor social skills. She wants other nurses to hear her out and implement what she has to say, while on the other hand, she belittles the nurses when they try to join in delivery care to Maud.

            Another element of emotional intelligence lacking in the scenario is empathy. Christina does not think how the nurses would feel about her replies. Worse still, she does not feel remorseful and even says sorry for her bad replies (Pérez-Fuentes et al., 2019). Instead, she went ahead to ask the nurses to implement a practice that the organization had not ratified. Nurses with a high sense of empathy can put themselves in someone’s situation. They take part in developing the people on their team and challenging the types of people who mistreat others. Again, they listen to those who need to be listened to. These are some of the significant features lacking in the scenario.

            The scenario would have turned out differently if Christina had demonstrated a high sense of empathy and social skills. Ana and Faith could have played a significant role in treating Maud. Christina would as well find a platform to teach Ana and Faith the reason behind her making such decisions about the patient. The three would form a better team and collaborate in offering healthcare to patients at the facility. The quality of the healthcare unit depends on the collaboration and unity of the healthcare professionals as they are directly in touch with the patients (Farmer et al., 2020). Again, the initial better reply from Christina would have improved the communication between the three for a better result for the patients. Therefore, demonstrating emotional intelligence in the healthcare setting is imperative for safety and quality of care.

Assessment 2: Emotional Intelligence

Create a 6-9-page analysis and reflection on why emotional intelligence is a key competency for health care and its role in promoting teamwork and collaboration.

INTRODUCTION

This assessment is dedicated to emotional intelligence (EQ). Emotional intelligence was pioneered by Daniel Goleman and has four main components: self-awareness, social awareness, self-management, and relationship management (Daft, 2015). Emotional intelligence is loosely defined as an individual’s ability to “perceive, identify, understand and manage emotions in self and others” (Daft, 2015, p. 146). Experts argue that emotional intelligence is a better predictor of successful decision making and interpersonal relationships than cognitive intelligence, or IQ (Daft, 2015).

Additionally, emotional intelligence is now recognized as a critical factor in leadership development. Your work on this assessment will build on the completion of a personal leadership assessment that examines five critical domains from a high level that you have already completed in the first assessment. You will look specifically at emotional intelligence. By completing this assessment, you will evaluate your EQ and explore the role that EQ plays in successful leadership.

Reference

Daft, R. L. (2015). The leadership experience (6th ed.). Stamford, CT: Cengage.

DEMONSTRATION OF PROFICIENCY

By successfully completing this assessment, you will demonstrate your proficiency in the course competencies through the following assessment scoring guide criteria:

• Competency 1: Assess one’s leadership style in a professional setting.
  • Discuss the different elements of emotional intelligence.
  • Analyze the reason for health care leaders to develop their emotional intelligence skills.
• Competency 2: Explain cultural competence and its relevance to health care management.
  • Establish the impact of emotional intelligence on cultural competence in health care organizations.
  • Evaluate personal competence with regards to emotional intelligence.
  • Discuss how emotional intelligence promotes teamwork and collaboration in culturally diverse organizations.
• Competency 3: Analyze communication styles and its impact on teamwork and collaboration.
  • Explain the impact of emotional intelligence on relationships and communication effectiveness in health care organizations.
• Competency 4: Communicate in a manner that is scholarly, professional, and respectful of the diversity, dignity, and integrity of others and is consistent with health care professionals.
  • Demonstrate effective communication through writing and proper use of APA style.
  • Communicate in a professional and effective manner, writing content clearly and logically, with the correct use of grammar, punctuation, and spelling.

PREPARATION

This assessment is based on the media piece in the Vila Health: Emotional Intelligence activity. Be sure you have worked through the scenario before you start this assessment.

INSTRUCTIONS

This assessment has three main parts, a discussion of the different elements of emotional intelligence as it relates to the scenario from the Vila Health media piece, a self-evaluation of your current state of emotional intelligence, and an analysis of the impact and benefits of health care leaders being competent with regards to emotional intelligence.

Part 1: Elements of Emotional Intelligence

Relevant Scoring Guide Criteria:

• Discuss the different elements of emotional intelligence.
• Demonstrate effective communication through writing and proper use of APA style.
• Communicate in a professional and effective manner, writing content clearly and logically, with the correct use of grammar, punctuation, and spelling.

For this first part of your assessment, discuss the scene and what happened between Christina Robledo and the two nurses. You can draw upon your answers to the question from the media piece, as well as consider the following:

• Do you feel the nurses demonstrated strong emotional intelligence in their communications with Christina? Why or why not?
• What are the key elements of emotional intelligence that were demonstrated in this scenario?
• Which key elements of emotional intelligence were lacking from the scenario?
  • How might the scenario have turned out differently if these elements had been demonstrated?

Part 2: Emotional Intelligence Self-Evaluation

Relevant Scoring Guide Criteria:

• Evaluate personal competence with regards to emotional intelligence.
• Demonstrate effective communication through writing and proper use of APA style.
• Communicate in a professional and effective manner, writing content clearly and logically, with the correct use of grammar, punctuation, and spelling.

The second part of the assessment will focus on a brief self-evaluation of your current state with regards to emotional intelligence. Consider the following after using the elements of emotional intelligence from the resources in this course, your personal research, and the ones you applied to your discussion of the Vila Health media piece:

• Reflect on your interaction with others
  • Do you feel you are able to identify and understand others’ emotions?
  • Are you able to control your emotions when dealing with others?
  • Which specific elements of emotional intelligence do you feel are the strongest in you?
  • Which elements of emotional intelligence would you like to improve?

Part 3: Impact of Emotional Intelligence for Health Care Leaders

Relevant Scoring Guide Criteria:

• Analyze the reason for health care leaders to develop their emotional intelligence skills.
• Explain the impact of emotional intelligence on relationships and communication effectiveness in health care organizations.
• Establish the impact of emotional intelligence on cultural competence in health care organizations.
• Discuss how emotional intelligence promotes teamwork and collaboration in culturally diverse organizations.
• Demonstrate effective communication through writing and proper use of APA style.
• Communicate in a professional and effective manner, writing content clearly and logically, with the correct use of grammar, punctuation, and spelling.

This third and final part of the assessment requires you to analyze the need, impact, and benefits of health care leaders being competent with regards to emotional intelligence. As you work to address the scoring guide criteria relevant to this section consider the following:

• Describe the elements of emotional intelligence and explain why it is important for health care leaders to develop their skills in each area.
• Thinking back to the Vila Health media piece, if you were one of the nurses, how could you have communicated differently with Christinato to acknowledge her concerns and her emotions?
  • Are there any specific examples from your professional or personal life where you have utilized your emotional intelligence to improve communication with others?
• Either in relation to the Vila Health media piece or your professional practice and career, how does an organization’s culture impact visibility or need of emotionally intelligent leaders and individuals.
  • How does an emotionally intelligent environment impact professional practice and personal interactions within an organization?
• With regards to either the Vila Health media piece or your professional practice and career, how can emotional intelligence be used to improve teamwork and collaboration?
  • How might one be able to tell if teamwork and collaboration are valued at an organization?

Additional Requirements

• Structure: Include a title page and a reference page.
• Length: 6–9 pages, not including the title and reference page.
• References: Cite at least three current scholarly or professional resources.
• Format: Use APA style for references and citations.
  • You may wish to refer to the following APA resources to help with your structure, formatting, and style:
    • APA Style and Format.
    • APA Paper Tutorial.
    • APA Paper Template.
  • You may use the first person for the portions of your reflection where it is appropriate to do so.
• Font: Times New Roman font, 12 point, double-spaced for narrative portions only.Resources: Emotional Intelligence
• EMOTIONAL INTELLIGENCE
  • Codier, E., & Codier, D. D. (2017). Could emotional intelligence make patients safer?American Journal of Nursing, 117(7), 58–62.
    • This article examines how emotional intelligence can lead to improved communication, which in turn could improve patient safety.
  • Connelly, C. E., & Turel, O. (2016). Effects of team emotional authenticity on virtual team performance.Frontiers in Psychology, 7, 1336.
    • This article examines the impact of perceived emotional authenticity among team members to overall team performance in a virtual environment.
  • Goleman, D. (1998). The emotional intelligence of leaders.Leader to Leader, 1998(10), 20–26.
    • This seminal work examines the need for emotional intelligence in leaders.
  • Goleman, D. (2012). Daniel Goleman introduces emotional Intelligence [Video] | Transcript. Retrieved from https://www.youtube.com/embed/Y7m9eNoB3NU
    • This video provides an overview of emotional intelligence theory and how it can play out in real life.
  • Spano-Szekely, L., Quinn Griffin, M. T., Clavelle, J., & Fitzpatrick, J. J. (2016). Emotional intelligence and transformational leadership in nurse managers.The Journal of Nursing Administration, 46(2), 101–108
    • This article presents the findings of a study that examines the relationship between characteristics of emotional intelligence and transformational leadership.
  • Emotional Intelligence | Transcript.
    • Learn more about emotional intelligence and its importance to leaders in this multimedia piece
• Resources: Capella Library and APA Style
• CAPELLA UNIVERSITY LIBRARY
  • Health Care Administration Undergraduate Library Research Guide.
    • This library guide provides many useful links to resources that are relevant to research. It also helps in locating resources related to health care topics.
  APA STYLE AND RESOURCES
  • APA Style and Format.
    • A general guide to APA style and formatting.
  • APA Style Paper Template [DOCX].
    • A template that has been set up with some APA formatting and style rules.
  • APA Style Paper Tutorial [DOCX].
    • A guide on how to make use of the APA Style Paper Template.
  • APA Citation: Citing a Book.
    • This media piece provides a walkthrough and practice for how to correctly cite books using APA style.
  • APA Citation: Citing a Journal Article.
    • This media piece provides a walkthrough and practice for how to correctly cite journal articles using APA style.
  • ‹APA Citation: Citing a Website.
    • This media piece provides a walkthrough and practice for how to correctly cite websites using APA style.
  CAPELLA UNIVERSITY WRITING CENTER
  • Capella Writing Center.
    • This links out to numerous resources and tutorials that can help you improve the quality of your academic writing.

Emotional Intelligence Scoring Guide

Criteria	Non-performance	Basic	Proficient	Distinguished
Discuss the different elements of emotional intelligence.	Does not list the different elements of emotional intelligence.	Lists the different elements of emotional intelligence.	Discusses the different elements of emotional intelligence.	Discusses the different elements of emotional intelligence and provides examples.
Analyze the reasons for health care leaders to develop their emotional intelligence skills.	Does not describe the reasons for health care leaders to develop their emotional intelligence skills.	Describes the reasons for health care leaders to develop their emotional intelligence skills.	Analyzes the reasons for health care leaders to develop their emotional intelligence skills.	Analyzes the reasons for health care leaders to develop their skills in each dimension of emotional intelligence.
Explain the impact of emotional intelligence on relationships and communication effectiveness in health care organizations.	Does not identify the impact of emotional intelligence on relationships and communication effectiveness in health care organizations.	Identifies the impact of emotional intelligence on relationships and communication effectiveness in health care organizations.	Explains the impact of emotional intelligence on relationships and communication effectiveness in health care organizations.	Explains the impact of emotional intelligence on relationships and communication effectiveness in health care organizations and provides examples.
Analyze the impact of emotional intelligence on cultural competence in health care organizations.	Does not describe the impact of emotional intelligence on cultural competence in health care organizations.	Describes the impact of emotional intelligence on cultural competence in health care organizations.	Analyzes the impact of emotional intelligence on cultural competence in health care organizations.	Analyzes the impact of emotional intelligence on cultural competence in health care organizations and provides examples.
Discuss how emotional intelligence promotes teamwork and collaboration in culturally diverse organizations.	Does not discuss how emotional intelligence promotes teamwork and collaboration in culturally diverse organizations.	Identifies but does not discuss how emotional intelligence promotes teamwork and collaboration in culturally diverse organizations.	Discusses how emotional intelligence promotes teamwork and collaboration in culturally diverse organizations.	Discusses how emotional intelligence promotes teamwork and collaboration in culturally diverse organizations and provides examples.
Adhere to the rules of grammar, usage, and mechanics.	Does not adhere to the rules of grammar, usage, and mechanics.	Errors in grammar, usage, and mechanics inhibit readability and comprehension and detract from good scholarship.	Adheres to the rules of grammar, usage, and mechanics.	Exhibits strict and nearly flawless adherence to the rules of grammar, usage, and mechanics.
Apply APA style and formatting to scholarly writing.	Does not apply APA style and formatting to scholarly writing.	Applies APA style and formatting to scholarly writing incorrectly and/or inconsistently, detracting noticeably from good scholarship.	Applies APA style and formatting to scholarly writing.	Applies APA style and formatting to scholarly writing. Exhibits strict and nearly flawless adherence to stylistic conventions, document structure, and source attributions.